Riffapparels Cancellation & Refund Policy

Effective Date: 18/12/20204

At Riffapparels, we strive to ensure our customers have a smooth and satisfactory shopping experience. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations, returns, and refunds are handled.

1. Order Cancellation

1.1 Before Shipment:

• You may cancel your order before it is shipped by contacting our customer support team at riffapparels@gmail.com or 9051755536.

• If the cancellation request is approved, we will process the refund within 5-7 business days.

1.2 After Shipment:

• Once the order has been shipped, cancellations are not allowed. However, you may request a return or exchange after receiving the product (refer to Section 2).

2. Returns and Exchanges

2.1 Eligibility for Return or Exchange:

• Items must be returned within [insert number of days, e.g., 7] days of delivery.

• Items must be unused, unwashed, and in their original packaging with tags intact.

• Certain items such as innerwear, socks, and customized products are non-returnable for hygiene and personalization reasons.

2.2 Return Process:

• To initiate a return, contact us at riffapparels@gmail.com or 9051755536 with your order details.

• Once the return request is approved, we will provide instructions for shipping the product back to us.

2.3 Exchange Process:

• Exchanges are subject to product availability. If the desired product is unavailable, we will offer a refund or store credit.

2.4 Return Shipping Charges:

• Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item sent by us.

3. Refund Policy

3.1 Refund Eligibility:

• Refunds are applicable for canceled orders (before shipment), returned items, or defective/incorrect products.

• Refunds will be processed after the returned product has been inspected and approved.

3.2 Refund Process:

• Refunds will be credited to the original payment method used during purchase.

• Refund processing may take 5-7 business days after approval, depending on your bank or payment provider.

3.3 Non-Refundable Cases:

• Products returned in a damaged or used condition.

• Items without original tags, packaging, or proof of purchase.

• Late returns beyond the specified return window.

4. Defective or Incorrect Products

• If you receive a defective or incorrect product, notify us within [insert number of days, e.g., 48 hours] of delivery.

• We will arrange for a replacement or refund at no additional cost to you.

5. Contact Us

For questions or concerns regarding cancellations, returns, or refunds, please reach out to us at:

Riffapparels
Module No. 301, 3rd Floor, Tower-II, BN 9, Webel IT Park,
Sector V, Bidhannagar, Kolkata, West Bengal 700091
Email: riffapparels@gmail.com
Phone: 9051755536

We are here to assist you and ensure a seamless resolution to your queries.